1. Acceptance of Terms
By accessing or using PetPriority services, you agree to be bound by these Terms. If you disagree, please do not use our services.
2. Eligibility
- You must be at least 18 years old
- You must be the legal owner of the pet being insured
- Your pet must reside in our service areas
3. Insurance Coverage
What's Covered:
- Accidents and unexpected illnesses
- Emergency care and hospitalization
- Diagnostic tests and surgeries
General Exclusions:
- Pre-existing conditions
- Routine wellness care (unless added to plan)
- Cosmetic or elective procedures
Important: Full coverage details are provided in your policy documents.
4. Claims Process
- Submit claims within 90 days of treatment
- Provide complete veterinary records
- Most claims processed within 5 business days
- Payment issued via your preferred method
5. Premiums and Payments
- Monthly premiums are automatically charged
- Late payments may result in coverage suspension
- No refunds for used periods of coverage
6. Cancellation Policy
You may cancel at any time with 30 days notice. Refunds only apply during the 30-day money-back guarantee period.
7. Limitation of Liability
PetPriority is not liable for:
- Veterinary treatment outcomes
- Indirect or consequential damages
- Acts beyond our reasonable control
8. Changes to Terms
We may modify these terms with 30 days notice. Continued use constitutes acceptance.